The Information Technology Infrastructure Library is also known as ITIL, is an excellent framework for managing IT service delivery all over the globe. ITIL determines a service circuition model that guides particular processes and actions of the service like during the design or development and upgrades such processes to maximize their potential. IT business assistance (IT services) are specific IT activities that bear business value to a company’s end-users, customers and other partners of the organization. The version of ITIL which is currently in use is known as ITIL 4.
By earning the ITIL Certification badge, organizations assure that their services are conveyed in accordance with a set of steady, well-defined processes. This is achieved by incorporating the best practices and processes which results in a more optimized level of service for its customers. If you do opt for a certified ITIL course, it will readily increase your service development and deployment abilities and also improve your customer-centric problem-solving skills.
The ITIL Life Cycle
The ITIL service lifecycle consists of five phases:
- Service Strategy
This phase primarily focuses on characterizing services such as strategic assets and then planning and implementing a comprehensible and a calculated service strategy. The fundamental essence of service strategy is to address business processes, organization policies, work culture and efficient decision-making.
- Service Design
The service design phase involves the monitoring of business management services such as service level, availability, quantity, etc. to construct and develop new business service offerings or improve existing strategies.
- Service Transition
The service transition phase envelops the changeover from development to actual production activities which include testing and quality control operations.
- Service Operation
The service operation phase instructs on how to effectively manage business services once they’re launched into the world. It assists in effective service operation processes, such as event management, entry management, product incident response, and also help desk support.
- Continuous Service Improvement
The continuous service improvement phase instructs about the new requirements for the next stages of ITIL. It is based on valuable feedback from various service levels. It helps guarantee that the organization’s policies and procedures were strictly followed and that existing service level agreements were met. It even ensures that the operational lessons learned are integrated into the already existing and also future service policies.
ITIL Training
ITIL training is readily accessible in many websites on the internet. Koenig Solutions’ various ITIL training online courses consist of instructor-led classes championed by expert tutors of this field. ITIL is a set of optimized practices, actions, and frameworks that cater to the needs of IT service strategies.
ITIL 4
More than 2,000 participants across the globe from Axelos and the ITIL Development Group, began working on an update from ITIL V3 in the year of 2017. That work stretched throughout 2018, and Axelos finally announced new changes to the ITIL certifications (ITIL 4). ITIL 4 provides many distinct changes to the ITIL certification program to coordinate appropriately with the ever-growing complexity of the modern IT sector. ITIL 4 also brought many significant changes in some of the program terms and titles.
You would recognize some familiar terms as with many new classifications incorporated into the newly updated ITIL 4 certification course. Although this certification still starts with the ITIL Foundation course, and the ITIL Master course is still the highest level of ITIL certification. But the shift from the beginner level to the master level allows 2 unique paths which allow you to choose the course that best fit your interests and career aspirations.
ITIL offers five different certification levels:
- Foundation level
- Practitioner level
- Intermediate level
- Expert level
- Master level
Best ITIL Courses
Now we will take a look at the most pursued online ITIL certification training programs:
- ITIL 4 Foundation (Koenig Solutions)
- ITIL Courses (Udemy)
- ITIL 4 Foundation Certification Training Course (Simplilearn)
- ITIL Training Course (New Horizons)
- ITIL v3 Foundation Certification Training (Learning Tree)
- ITIL Certification (Axelos)
Conclusion
Having an ITIL certification increases the productivity level of IT organizations. It also makes use of better management strategies of services and increases flexibility in adapting to new services in accordance with the ever-changing business requirements. So, if you aspire to be a certified ITIL professional, readily sign up for the course that best suits you at a leading educational institution like Koenig Solutions.
