Unable to Connect to MyCloud After Netgear EX2700 Setup [RESOLVED]

March 23, 2021

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Can’t connect to MyCloud after properly setting up your Netgear EX2700 extender? We have got you covered! A lot of users, once done with the Netgear EX2700 setup, come across various issues while connecting to the 4 TB MyCloud hard drive. This issue generally appears when you moved the HDD into another room and configured your range extender on the network.

In this troubleshooting guide, you will get to know how to get rid of the MyCloud issue with your Netgear EX2700 N300 extender. Let’s get the ball rolling.

What Causes the MyCloud Issue?

When using the drive with the existing router, it works fine. However, after installing the extender via www.mywifiext.net, when you connect the drive to the N300 EX2700 extender, you are likely to experience the MyCloud error.

Once you turn on your home WiFi router and connect it to the extender, you will see an error message. In the event that you are seeing error messages such as ‘can’t open’ or ‘unable to connect’, it indicates that you can view the drive but unable to access it. Nonetheless, you will still see iTunes and the drive on your desktop’s screen. In such a case, click on the Connect button again and see if the issue resolves.

But what if you are still unable to connect to MyCloud after the Netgear extender setup? Not to worry! Walk through the below-given instructions to troubleshoot the issue.

Quick Fixes to Resolved MyCloud Issue

Fix 1 – On the off chance if you are using a wireless printer and connect it also to the extender’s network, then the two similar SSIDs may result in the issue. In such a case, your wireless printer may get baffled about which network to connect to. To resolve the issue, reboot your drive as well as the router. Here’s how:

Power off your drive and the router by unplugging them from their respective wall outlets.
Leave them as they are, for some time.
After that, turn them both back on again.

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Once done with the power cycle, check whether the issue is now resolved.

Fix 2 – Another solution to this problem is to connect the drive directly to your computer using an Ethernet wire. In case you are able to make a wired connection, it shows that the issue is with the Netgear N300 EX2700 extender setup due to which the hard drive isn’t able to communicate with the PC.

In such a case, turn off your Netgear N300 EX2700 range extender and then turn it on again after a few minutes. Once done, try connecting your hard drive to the extender again and see if it works.

Fix 3 – Still can’t connect to MyCloud? Well, your Netgear N300 EX2700 wireless extender might be the culprit. Yes, you read that right! The MyCloud issue can also appear if there is a configuration issue with your N300 EX2700 extender. Let’s have a look at how to fix this issue:

Open an internet browser as per your choice.
Access mywifiext web page.
Log in to your Netgear EX2700 extender using the correct user ID and password.
After you logged in, navigate to the Settings section.
Ensure to have a static IP configuration on your Netgear EX2700 extender and then connect to MyCloud.

In the event that you are still struggling with the MyCloud issue after properly configuring your Netgear EX2700 N300 range extender, check the powerline adapters. This is because powerline adapters can also prevent you from connecting to MyCloud.